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How do I create a Torziva account?
Visit our signup page and enter your email address. You'll receive a verification email to complete your registration. Once verified, you can immediately access your dashboard and start setting up your first store integration.
What do I need to get started with Torziva?
You need an active eCommerce store (Shopify, WooCommerce, or any platform that allows custom scripts), product images, and about 5 minutes to complete the installation. No technical expertise is required—our setup wizard guides you through each step.
How long does the initial setup take?
Most merchants complete the basic setup in under 10 minutes. This includes creating your account, installing the widget script, and configuring your first product type. Advanced customization options can be explored later from your dashboard.
How do I change the try-on button colors?
Navigate to Dashboard > Try-On Settings. You'll find a color picker for the button background. Choose any color that matches your brand, or enter a specific hex code. Changes are applied instantly across all your product pages.
Can I change the button text and position?
Yes! In Try-On Settings, you can customize the button text (e.g., 'Virtual Try-On', 'See It On You'), choose from multiple positioning options (below add-to-cart, floating, inline), and adjust the button size to fit your store's design.
How do I customize the try-on modal?
The modal can be customized with your own title, subtitle, and instructions. Pro and Custom plan users can also hide Torziva branding and add their own logo. All modal settings are available in the Try-On Settings section.
How do I install Torziva on Shopify?
Go to your Shopify admin > Online Store > Themes > Edit Code. Find the theme.liquid file and paste the Torziva script before the closing </head> tag. Save changes and the widget will appear on your product pages within minutes.
How do I install Torziva on WooCommerce?
In WordPress, go to Appearance > Theme Editor or use a header/footer plugin. Add the Torziva script to your site's header section. Alternatively, use our WooCommerce plugin for a one-click installation available in our documentation.
Does Torziva work with custom-built stores?
Yes! Torziva works on any website that allows JavaScript. Simply add our script tag to your site's HTML, and use our JavaScript API to trigger the try-on modal on specific elements or events. Full API documentation is available in our developer docs.
How does the credit system work?
Each virtual try-on consumes one credit. Your plan includes a monthly credit allocation that resets on your billing date. If you need more, you can purchase credit packs that don't expire for 12 months. Unused monthly credits don't roll over.
What happens when I run out of credits?
When your monthly credits are depleted, the system automatically uses credits from any purchased credit packs. If no credits remain, the try-on button will be temporarily disabled until your next billing cycle or until you purchase more credits.
How do I upgrade or downgrade my plan?
Go to Dashboard > Billing to view all available plans. Click 'Upgrade' or 'Downgrade' on your preferred plan. Changes take effect immediately—upgrades give you instant access to new features, while downgrades apply at the end of your current billing period.
How are customer photos handled?
Customer photos are processed in real-time using secure, encrypted connections. Photos are automatically deleted immediately after generating the try-on result—we never store, analyze, or retain customer images. This ensures complete privacy for your customers.
Is Torziva GDPR compliant?
Yes, Torziva is fully GDPR compliant. We process data only as necessary for the try-on service, don't store personal data beyond what's required, and provide tools for data deletion requests. Our privacy policy details all data handling practices.
What security measures protect my data?
We use industry-standard TLS encryption for all data transmission, secure cloud infrastructure with regular security audits, and strict access controls. Your API keys are encrypted at rest, and we never share your data with third parties.
Why isn't the try-on button appearing on my product pages?
Common causes include: the script not being installed correctly, product types not enabled in settings, or JavaScript conflicts with other apps. Check Dashboard > Install Script to verify installation status, then review Try-On Settings to ensure your product types are enabled.
The try-on results look distorted or incorrect. How do I fix this?
Ensure your product images have a clean background and show the garment clearly. The AI works best with front-facing, well-lit product photos. You can also adjust the garment category in Fallback Settings if the automatic detection isn't accurate.
Why am I seeing 'no credits remaining' but my dashboard shows credits available?
This usually happens due to a caching issue. Try refreshing your dashboard or logging out and back in. If the problem persists, check if your billing cycle recently reset—the widget may need a few minutes to sync with updated credit balances.