Question 1

Do I need a developer to install Torziva on my Shopify store?

Accepted Answer

No developer is needed. Torziva installs directly from the Shopify App Store in under 5 minutes. You add one script tag to your product page template — no code changes, no 3D model preparation, and no theme editing required. The widget appears automatically on your product pages.

Question 2

How does Torziva's AI virtual try-on work?

Accepted Answer

A shopper visits your product page and clicks the 'Try It On' button. They upload a single photo of themselves. Torziva's generative AI analyzes their body shape, pose, and the product image, then produces a realistic image showing the shopper wearing the item — preserving fabric texture, drape, and lighting. The entire process takes under 10 seconds and happens without the shopper leaving your store.

Question 3

Does Torziva work without 3D models?

Accepted Answer

Yes. Torziva uses generative AI, not augmented reality. It works from your existing 2D product photos — the same flat-lay or on-model images you already have. You do not need to commission 3D models, which typically cost $300–$500 per SKU on AR-based platforms.

Question 4

Does Torziva store customer photos?

Accepted Answer

No. Customer photos are processed in real time and immediately discarded after the try-on image is generated. Torziva never stores personal images on its servers. The platform is fully GDPR compliant and does not share shopper photos with any third parties.

Question 5

What is the free plan and what does it include?

Accepted Answer

Torziva's free plan gives Shopify merchants 10 try-ons per month at no cost, with no credit card required. The free plan includes basic AI quality, works on any Shopify store, and displays a 'Powered by Torziva' badge. Paid plans start at $29/month for 100 try-ons with higher quality results and button customization.

Question 6

How accurate is the AI virtual try-on result?

Accepted Answer

Torziva's generative AI produces realistic results for apparel by modeling fabric drape, texture, and body fit from a single photo. Results are most accurate for tops, dresses, and outerwear with distinct shapes. The technology gives shoppers a realistic visual preview — not a precision fit simulation — which is why merchants see up to 32% higher conversion rates and up to 40% fewer returns, even accounting for imperfect edge cases.

Question 7

Can I use Torziva on WooCommerce or non-Shopify stores?

Accepted Answer

Yes. While Torziva has a native Shopify App Store listing for one-click installation, the platform also supports WooCommerce, Magento, BigCommerce, Squarespace, Wix, and any custom store that runs JavaScript. Merchants on non-Shopify platforms install Torziva via a script tag in their product page template.

Question 8

What is the difference between Torziva and AR virtual try-on apps?

Accepted Answer

AR (augmented reality) try-on overlays a 3D model onto a live camera feed. It works well for rigid objects like glasses or jewelry but fails with soft clothing because it cannot simulate how fabric drapes and folds on different body shapes. Torziva uses generative AI: the shopper uploads a photo, and the AI synthesizes a new image showing the garment on their body. This approach handles fabric physics realistically and requires no 3D models, making it suitable for all clothing categories.

Question 9

Is virtual try-on worth it for small Shopify stores doing under $10,000/month?

Accepted Answer

At $29/month for Torziva's Starter plan, a single avoided return typically covers the cost. The average apparel return costs a merchant $15–$30 in reverse logistics, restocking, and lost inventory value. If Torziva's try-on feature prevents just one return per month, the plan pays for itself. Merchants report conversion rate increases of 32% among shoppers who use the try-on feature, which means the revenue upside typically exceeds the subscription cost within the first billing cycle.

Question 10

How long does it take to go live with Torziva?

Accepted Answer

Setup takes under 5 minutes for Shopify stores. Install from the Shopify App Store, connect your product catalog, and the 'Try It On' button appears on your product pages automatically. No developer, no code changes, no 3D asset preparation is required. For WooCommerce and custom stores, setup involves pasting one script tag into your product page template, which takes approximately 10–15 minutes.

Question 11

Does virtual try-on work on dark skin tones and diverse body types?

Accepted Answer

Yes. Our AI models are trained on highly diverse datasets to accurately render all skin tones, lighting conditions, and body types. The generative AI specifically maps the garment to match the body shape in the uploaded photo.

Question 12

Can virtual try-on replace a size chart?

Accepted Answer

While virtual try-on is the best way to visualize how a garment will look and drape on your body, it is designed to complement size charts, not replace them. We recommend using the virtual fitting room to check proportions, hem lengths, and style, while referring to size charts for exact measurements.

Question 13

What happens to customer photos after a virtual try-on?

Accepted Answer

Customer photos are processed securely in real-time to generate the try-on result and are immediately discarded. Torziva never stores shopper photos on its servers. The platform is fully GDPR compliant and does not share images with any third parties or use them to train our AI models.

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